Help & Support Center

Comprehensive guide to all features, pricing, and support

Core Features

AI Personas

Create unlimited AI personalities with unique traits, behaviors, and communication styles. Each persona can text, accepts file and image inputs, and search the web.

SMS Integration

Each persona gets a unique phone number for real-world SMS conversations. Send and receive text messages just like with a real person.

Advanced Memory

Choose from Basic, Extended, or Longest memory options. Higher tiers retain more conversation context for more coherent interactions.

Image Generation

AI personas can generate and send images based on conversation context, or images you upload.

Video Generation

Create AI-generated videos with your personas. Perfect for dynamic content and enhanced storytelling experiences.

Text-to-Speech

Choose from various Azure AI voices for your personas. Preview voices before selecting and enjoy natural, lifelike speech synthesis.

Advanced Features

Gallery

View and manage all AI-generated images and videos from your personas. Browse your collection and download favorites.

Automated Messaging

Personas send messages like good morning greetings, good night messages, and regular check-ins based on your persona's initiative level.

Push Notifications

Get instant browser notifications when your personas send messages. Never miss an important conversation or scheduled interaction.

AI Assisted Character Creation

AI helps you create detailed system messages, generate appearances from text descriptions, and create profile pictures from appearance descriptions.

Smart Appearance Handling

Ensures consistent character appearance when requesting pictures of the persona. Maintains visual consistency across all generated images.

AI Fine-Tuning

Advanced controls for Temperature, Top-P, Top-K, Frequency/Presence Penalty, text model and more. Customize AI behavior for precise results.

Usage & Pricing

How Usage Works
  • Monthly Limits: Each plan includes monthly usage that resets on the 1st of every month
  • Usage Priority: Subscription credits are used first, then purchased credits automatically
  • Purchased Credits: Never expire and extend usage beyond monthly limits
Feature Pricing
Premium AI Messages (Input) $0.24 per 1M tokens
Premium AI Messages (Output) $0.60 per 1M tokens
SMS Outbound $0.0055 - $0.016 per Message + Carrier Fees
SMS Inbound $0.0055 per segment + Carrier Fees
Image Generation ~$0.005 per image
Video Generation 0.05 per video / 0.10 per priority video
Text-to-Speech $0.000018 per character
How SMS billing works: SMS usage is measured by message length. Each 70-character segment (Unicode) counts as one usage unit. Longer messages may be split into multiple billable segments or sent as MMS. All inbound and outbound SMS messages are billed at the rates shown above.

Getting Started

Welcome to PersonaText! Create your first AI persona in just a few simple steps. Whether you're looking for a virtual companion, role-playing partner, or automated assistant, our platform makes it easy to bring your ideas to life.

1
Create Your Account

Start by registering for a free account. Choose a secure password and verify your email address to activate your account.

Pro Tip: Use a strong password and enable 2FA for better security.
2
Choose a Subscription Plan

Select a plan that matches your usage needs. You can start with our free tier and upgrade anytime. Each plan includes different limits for personas, messages, and media generation.

Available Plans: Free, Basic ($3.99), Pro ($6.99), Premium ($9.99)
3
Create Your First Persona

AI-Assisted Character Creation: Our intelligent tools help you build the perfect persona with advanced AI features:

  • ✨ System Message Refining: AI helps craft detailed, authentic personality descriptions
  • 🎨 Profile Picture from Appearance: Generate stunning visuals from your text descriptions
  • 🔍 Appearance from Profile Picture: Extract detailed character descriptions from uploaded images
3a
Join Personas

Discover & Copy Personas: Explore pre-made personas created by other users or use our our templates. Copy any persona using their join code to instantly add them to your collection.

Options: Use join codes from friends • Quick setup with templates
4
Configure Advanced Settings

Fine-tune your persona with advanced settings like initiative level, active hours, personality, and AI model parameters. Enable other paid features as needed.

Optional Features: SMS integration, image generation, voice generation, voice
5
Start Your Conversation

Works Out-of-the-Box: Your persona is ready to chat immediately! Start conversations through web interface or SMS. Experience natural, contextual responses powered by advanced AI.

Immediate Features: Real-time messaging • Memory • Check-in messages to feel authentic

Creating & Managing Personas

Step-by-Step Persona Creation:
  1. Navigate to Persona Creation: Go to your dashboard and click "Add New Persona"
  2. Basic Information: Give your persona a unique, memorable name
  3. Profile Picture: Upload an image or use AI generation from appearance descriptions
  4. Appearance Setup:
    • Choose from pre-made templates (Blonde Bombshell, Brunette Siren, etc.) or create custom
    • Write detailed appearance descriptions including age, build, race, and skin tone
    • Select appearance style: Realistic, Semi-Realistic, or Anime
    • Use AI tools to generate profile pictures from descriptions
  5. Personality & Behavior:
    • Select from templates (Academic Tutor, Fitness Coach, Dating Coach, etc.) or write custom
    • Craft a detailed system message defining personality, expertise, and behavior
    • Add an optional start prompt for conversation initialization
    • Use the AI improvement tool to refine your system message
  6. Communication Settings:
    • Choose communication style examples (Casual, Professional, Roleplay, etc.)
    • Set active hours when your persona should be most responsive
    • Define communication preferences and patterns
  7. Voice Settings:
    • Select from various Azure AI voices (Enthusiastic Woman, Confident Woman, etc.)
    • Preview voices before selecting
    • Enter custom voice IDs if needed
  8. Response Configuration:
    • Verbosity Level (1-5): Controls response length and detail
    • Initiative Level (1-10): How often persona initiates conversations
  9. Modifiers & Features:
    • Responds Immediately: Override initiative level delays
    • Responds Outside Active Hours: Allow 24/7 responses
    • NSFW: Enable mature content (permanent setting)
    • Disable Schedule Messaging: Turn off automated check-ins
    • SMS Enabled: Allow text messaging (requires credits)
    • Use Premium Model: Higher quality AI responses
    • Media Generation: Enable image/video creation
    • Auto Generate Speech: Automatic voice responses
  10. Advanced AI Settings (Optional):
    • Model Override: Use specific OpenRouter models
    • Temperature: Control randomness (0.0-2.0)
    • Top P: Token selection probability
    • Top K: Maximum token choices
    • Min P: Minimum probability threshold
    • Frequency/Presence Penalty: Reduce repetition
    • Repetition Penalty: Avoid loops
    • Top A: Dynamic token filtering
  11. Review & Create: Double-check all settings and click "Create AI Persona"
💡 Pro Tips:
  • Use detailed system messages for more authentic personas
  • Test different verbosity and initiative levels to find your preferred balance
  • Start with basic features, then enable advanced options as needed
  • Always enable push notifications for real-time updates

🎯 Basic Information
  • Name: Unique identifier for your persona (required, displayed in interface)
  • NSFW Content Allowed: Permanent setting enabling mature/adult themes in responses (cannot be changed after creation)
🎨 Appearance Settings
  • Profile Picture Upload: Upload custom image via Cloudinary with cropping support
  • Generate Profile Picture: AI creates image from appearance description using selected art style
  • Generate Appearance: AI analyzes uploaded profile picture to create detailed description
  • Appearance Type: Choose from pre-made templates or create custom descriptions
  • Appearance Description: Detailed text description used by AI for image generation (include age, build, race, skin tone for best results)
  • Sex: Specify the sex of your persona (Male, Female, or Other)
  • Art Style: Choose Realistic, Semi-Realistic, or Anime for generated images of your Persona
🧠 Personality & Behavior
  • System Message: Core instructions defining persona's personality, expertise, behavior patterns, and conversation style
  • Improve System Message: AI tool that refines and enhances your system message for better results
  • Start Prompt: Optional initial message the persona uses to begin conversations
💬 Communication Settings
  • Communication Style Examples: Sample responses showing how the persona should communicate (influences emoji usage, formality, and interaction patterns)
  • Active Hours Start/End: 24-hour time window when persona is most responsive (affects initiative level behavior)
🎤 Voice Settings
  • Voice Selection: Choose from 10+ predefined AI voices
  • Custom Voice ID: Enter specific Azure voice identifier from their voice gallery
⚙️ Response Controls
  • Verbosity Level (1-5): Controls response length and detail - 1: Concise (short answers), 3: Balanced (medium detail), 5: Verbose (highly detailed responses)
  • Initiative Level (1-10): Controls how often persona starts conversations - 1: Reserved (only responds when contacted), 5: Balanced (occasional check-ins), 10: Dedicated (maximum initiative, always checking in)
🔧 Modifiers
  • Responds Immediately: Override initiative level delays - persona responds instantly regardless of initiative setting. (Does not affect check-ins)
  • Responds Outside Active Hours: Allow persona to respond 24/7, ignoring active hours restrictions
🚀 Feature Toggles
  • SMS Enabled: Allow persona to send/receive SMS messages via unique phone number (requires credits, billed per message)
  • Use Premium AI Model: Enable advanced AI models for higher quality responses (requires credits)
  • Media Generation: Allow persona to generate AI images and videos when requested (requires credits)
  • Auto Generate Speech: Automatically create audio responses using selected voice (requires credits)
⚡ Advanced AI Model Settings
  • Model Override: Use specific OpenRouter AI models by entering model ID (only available when Premium AI Model is enabled)
  • Temperature (0.0-2.0): Controls response randomness - lower values (0.0-0.5) make responses more predictable and focused, higher values (1.0-1.5+) increase creativity but may reduce coherence
  • Top P (0.0-1.0): Limits token selection to top percentage - lower values maintain focus, higher values increase variety
  • Top K (0-100): Maximum token choices considered - 0 disables, 1 only considers most likely token, higher values increase options
  • Min P (0.0-1.0): Minimum probability threshold - discards tokens below threshold, higher values strongly restrict output
  • Frequency Penalty (-2.0-2.0): Reduces repetition of frequently used tokens - positive values discourage reuse, negative values encourage repetition
  • Presence Penalty (-2.0-2.0): Penalizes repeated tokens regardless of frequency - positive values reduce repetition, negative values increase repetition
  • Repetition Penalty (0.0-2.0): Reduces repetitive loops - values >1.0 reduce repetition, too high may cause incoherence
  • Top A (0.0-1.0): Dynamic token filtering based on most likely token probability - provides finer control than Top-P by adapting per step

Discover & Import Personas:
  1. Find Personas: Ask friends for their persona join codes
  2. Get Join Code: Each persona has a unique join key (found in persona details)
  3. Join Process:
    • Navigate to the Join Persona section
    • Enter the join code provided by the persona creator
    • Review the persona details and settings
    • Click "Join Persona" to add it to your collection
  4. Use Templates: Browse pre-made templates for common use cases
  5. Customization: Modify joined personas to fit your needs (name, settings, etc.)
💡 Benefits: Instantly access proven persona configurations, learn from community creations, and quickly deploy functional AI companions.

How Persona Memory Works:

Personas build and maintain conversation memory to provide contextual, personalized responses. Memory includes conversation history, user preferences, and learned patterns.

🟢 Basic Memory
  • Retains recent conversations
  • Basic context awareness
  • Standard response coherence
  • Included in all plans
🟡 Extended Memory
  • Longer conversation history
  • Better context retention
  • Enhanced personalization
  • Available in Pro+ plans
🟠 Longest Memory
  • Maximum context retention
  • Deep personalization
  • Highly coherent long conversations
  • Premium plan feature
Memory Management:
  • Automatic Learning: Personas learn from every interaction
  • Context Preservation: Remembers user preferences and patterns
  • Conversation Continuity: Maintains thread across sessions
  • Memory Limits: Based on your subscription tier

Access and Manage Your Generated Media:
  1. Navigate to Gallery: Go to the Gallery page from your main navigation
  2. View Your Media: Browse all images and videos generated by your personas in a responsive grid layout
  3. Media Details: Each media item shows:
    • Creation Date: When the media was generated (in your local time)
    • Persona Name: Which persona created the media
    • Media Type: Image or video indicator
  4. Interactive Viewing:
    • Click to View: Click any media to open it in a full-screen modal
    • Navigate Gallery: Use left/right arrows to browse through your collection
    • Auto-play Videos: Videos automatically play when viewed
  5. Media Management:
    • Download Media: Save any image or video to your device
    • Delete Media: Remove unwanted media from your gallery
    • Load More: Paginated loading to handle large collections
📸 Gallery Features:
  • All generated media is permanently stored and accessible anytime
  • Media remains available even after persona conversations end
  • Use the gallery to track your persona's creative output over time
  • Download favorites or share them with others

Monitor and Manage AI-Scheduled Messages:
  1. Navigate to Scheduled Messages: Go to the Scheduled Messages page from your main navigation
  2. View Message Statistics: See comprehensive stats including:
    • Total Scheduled: All messages queued by your personas
    • Pending Messages: Messages waiting to be sent
    • Sent Messages: Successfully delivered messages
    • Failed Messages: Messages that couldn't be delivered
    • Check-in Messages: Automated periodic check-ins
    • Good Morning/Night: Daily greeting messages
  3. Message Management:
    • View All Messages: Browse complete list of scheduled messages
    • Include Sent: Toggle to show/hide already sent messages
    • Refresh Data: Update the list to see latest activity
    • Message Details: See recipient, content, and scheduling info
  4. Understanding Scheduling:
    • Automatic Creation: Personas create messages based on personality settings
    • Initiative Levels: Higher levels create more frequent messages
    • Active Hours: Messages respect persona's active time windows
⏰ Scheduled Messages Purpose:
  • Monitor how your personas behave autonomously over time
  • Review message content for quality control and tweaking
  • Track delivery success and identify any issues
  • Understand your persona's communication patterns and frequency
  • Use statistics to optimize persona settings for better engagement

Access Memory Insights & Analytics:
  1. Navigate to Insights: Go to any persona and click the "Insights" tab
  2. Conversation Analytics: View real-time metrics including:
    • Total Messages Sent: Track how many messages your persona has sent
    • Average Response Time: Monitor response speed in seconds
    • Active Days: See how many days your persona has been active
  3. Message Timeline: Interactive chart showing message patterns over time with hourly, daily, and monthly views
  4. Cost Breakdown: Pie chart visualizing spending across different features (AI messages, images, SMS, etc.) with detailed cost tracking
  5. Sentiment Analysis:
    • Emotion Gauge: Visual sentiment meter showing overall conversation tone
    • Dominant Emotion: Primary emotion detected (happy, sad, angry, confused, etc.) with confidence scores
    • Emotion Breakdown: Detailed badges showing frequency of each detected emotion
    • Message Count: Total messages analyzed for sentiment
  6. Gamification & Streaks:
    • Current Streak: Consecutive days of active conversation
    • Total Messages: Cumulative message count for milestone tracking
    • Next Milestone: Progress toward message count achievements
    • Achievement Badges: Earned badges for engagement and activity levels
  7. Conversation Memory Management:
    • Memory Usage Bar: Visual progress bar showing current memory usage vs. limits
    • Character Count: Detailed breakdown of memory consumption
    • Edit Memory: Directly modify or clear conversation memory (with warning about behavioral impact)
    • Clear Memory: Reset conversation memory while preserving document knowledge
    • Memory Limits: Based on your subscription tier with color-coded usage indicators
🧠 Memory Insights Help:
  • Analytics update automatically as conversations continue - more activity = richer insights
  • Edit memory carefully - changes directly affect how your persona remembers and behaves
  • Sentiment analysis detects 15+ emotions including happiness, anger, confusion, and excitement
  • Gamification encourages regular interaction and tracks long-term engagement
  • Cost breakdown helps monitor spending patterns across different AI features
  • Monitor memory usage to stay within your plan limits and avoid unexpected charges

🎯 Helpful tips to make great media!
  • Be explicit about content type: Clearly state if you want an "image" or "video" - the AI may not generate anything without this
  • Specify persona or general: Example: "send me a picture of you" for persona images, or "send me a picture of [subject]" for general images
  • Don't edit what's not there: When editing uploaded images, only modify elements that actually exist in the original
  • Be clear about video elements: For video generation, it help to specify speed, angle, tone, and actions.
  • For videos try images first: To get the most accurate results it can often be good start with an image and convert that to video. Try asking for an image first.
📝 Example Commands
✅ Correct:
"Send me an image of yourself smiling"
"Edit this photo to change the girls hair color from brown to blonde"
"Turn this photo of a man into a video where he is waving"
❌ Avoid:
"Can I get a pic" (too vague, AI won't understand you asking for a picture)
"Edit this photo to make the dog black" (dog doesn't exist)
"Make a video of the person dancing" (from a sitting photo)
💰 Cost Awareness:
  • Each image generation costs usage and counts toward your monthly limits
  • Video generation costs more than images but provides richer interactive content
  • You can change video length and quality in the advanced setting of each persona. These will directly effect cost and time to make of videos.
  • Monitor your usage in the Dashboard to avoid unexpected charges

Using Push Notifications

1
Enable Browser Notifications

To get notifications of new messages go to your account's Notification Settings page and grant permission for browser notifications when prompted.

2
Subscribe to Push Notifications

Click "Subscribe to Notifications" to register your device and enable push notifications for your account.

3
Register Additional Devices

Use the Device Management section to edit other devices (phones, tablets, computers) that have enabled notifications.

4
Manage Notification Settings

Control which devices are active, test notifications, or remove devices you no longer want to receive alerts.

Using SMS Features

1
Verify Your Number

Before using SMS, verify your phone number in your account settings to ensure secure messaging.

2
Text Your Persona

Find your persona's unique phone number in the Details page and send a text message to get started.

3
Follow Setup Instructions

Your persona will respond with setup instructions. Follow them to complete the SMS connection process.

4
Start Talking via SMS

Once connected, you can have full conversations with your persona through text messages anywhere, anytime.

Frequently Asked Questions

Free: Basic access with limited personas and rate-limited messages
Basic ($3.99/month): 5 personas, 150 daily free messages, basic memory, ~1,300 premium messages, ~640 images, and more
Pro ($6.99/month): 10 personas, 350 daily free messages, extended memory, ~2,300 premium messages, ~1,120 images, and more
Premium ($9.99/month): 20 personas, 750 daily free messages, longest memory, ~3,300 premium messages, ~1,600 images, and more
All plans include SMS capabilities and you can purchase additional credits that never expire.

Basic Memory: Retains recent conversation context for coherent responses
Extended Memory: Maintains longer conversation history and better context awareness
Longest Memory: Maximum context retention for highly detailed, ongoing conversations
Higher memory tiers allow your personas to remember more details from previous interactions, making conversations feel more natural and personalized.

A system message defines your AI's personality, behavior, expertise, and conversation style. It's like writing a character description for your AI persona. Include details like:
• Personality traits and demeanor
• Areas of expertise or knowledge
• Communication style preferences
• Behavioral guidelines and boundaries
• Any specific roles or scenarios they should engage in

You can use templates or write custom messages. The more detailed your system message, the more authentic your persona will behave.

After creating a persona, navigate to the Details page. You'll find a unique phone number assigned to your persona and a join key. Share this phone number with others to allow SMS communication. Make sure SMS is enabled in your persona settings and that you have available usage credits.

Realistic: Photorealistic images that look like actual photographs
Semi-Realistic: Balanced style between realistic and stylized artwork
Anime: Japanese animation style with distinctive features and colors

You can preview examples of each style when creating your persona. The art style applies to both profile picture generation and in-conversation image requests.

Push notifications alert you only when your personas send messages. You'll see browser notifications for messages sent by your personas.
Enable notifications in your browser when prompted during persona creation or in notification settings. You can manage notification settings in your browser preferences.

Click "Forgot Password" on the login page and follow the instructions sent to your email address. You'll receive a password reset link that allows you to create a new password.

Free Model Messages: Daily rate-limited messages using basic AI models. Available to all plans but limited in quantity per day.
Premium Messages: Unlimited access to advanced AI models with higher quality responses. Included in your monthly plan limits or available through purchased credits.

When you exceed your daily free messages, you must switch persona to premium messages (if available) or it will stop responding until usage resets.

When you reach your monthly usage limits, your personas will automatically switch to using purchased credits if available. If no purchased credits remain, the following happens:

AI Messages: Personas switch to free model messages (daily rate-limited) or stop responding until usage resets on the 1st of the next month.
Media Generation: Image and video generation stops until usage resets or additional credits are purchased.
SMS: Personas will stop sending SMS messaging. TTS: Personas voice will no longer generate audio.

You can monitor your usage on the Plans page and purchase additional credits anytime to avoid interruptions.

To cancel your subscription:
1. Go to your Plans page from the main navigation
2. Find your current subscription section
3. Click "Cancel Subscription" or "Cancel Auto-Renew"
4. Confirm the cancellation

What happens after cancellation:
• You'll keep access to your current plan until the end of the billing period
• Auto-renewal will be disabled
• You can continue using any purchased credits
• No refunds are provided for partial billing periods

You can reactivate auto-renewal anytime before your subscription expires.

Yes! You can share your personas using join codes:

To share a persona:
1. Go to your persona's Details page
2. Find the "Join Key" section
3. Copy the join code and share it with others

For others to join:
1. They navigate to the Join Persona page
2. Enter your join code
3. They get a complete copy of your persona

Important notes:
• Shared personas are copies, not linked to your original
• Recipients can modify their copied personas
• Join codes never expire
• This is perfect for sharing templates or proven configurations

SMS messaging is currently supported in:
• United States
• Canada

Important details:
• Both US and Canadian phone numbers can send and receive SMS
• International messaging is not supported at this time
• Carrier fee to all SMS messages
If you need SMS support in other regions, please contact support to request expansion.

Yes, all messages are secured with AES-256 encryption:

Data Security:
• All messages are encrypted using AES-256 encryption
• Data is encrypted both in transit and at rest
• Secure HTTPS connections for all web traffic

Privacy Protection:
• We never store message content permanently
• Conversation history is encrypted and user-controlled
• SMS messages follow carrier security standards

Account Security:
• Secure password requirements
• Optional 2FA authentication
• Regular security audits and updates

Your conversations and personal data are protected with enterprise-grade security measures.

Send us a Message

Contact Information

Email Support
support@personatext.com
Office Hours

Monday - Friday
10:00 AM - 9:00 PM CST

Response Time

We aim to respond within 1 business day

Pro Tip: Check our documentation first - you might find your answer faster!